Frequently Asked Questions
1. How can I contact Buneria?
You can contact us at:
Brand: Buneria
VAT Number: 8468193909
Email: support@buneria.eu
Phone: +36 20 495 9840
Address: Szigony utca 16b, 1083 Budapest, Hungary
Business Hours: 9:00 AM – 5:00 PM CEST
2. Where do you ship?
We currently ship to all countries within Hungary.
3. How long does order processing take?
Orders are usually processed within 1–2 business days after payment confirmation.
4. How long does delivery take?
Standard delivery usually takes 7–10 business days after dispatch.
5. How much is shipping?
We offer free shipping across theHungary.
6. Will I receive tracking information?
If tracking is available for your shipment, we will send tracking details after dispatch.
7. Can I cancel my order?
If your order has not yet been processed or dispatched, we may be able to cancel it. Please get in touch with us as soon as possible.
8. What is your return policy?
You may request a return within 14 days of receiving your order, subject to the eligibility conditions described in our Return & Refund Policy.
9. Who pays for return shipping?
Unless the item is damaged, defective, or incorrect, return shipping costs are generally the customer’s responsibility.
10. When will I receive my refund?
Refunds are issued without undue delay and within 14 calendar days after we receive the returned item or proof that the item was sent back, whichever is earlier.
11. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal, including major debit cards, credit cards, and other payment methods supported by our payment provider.
12. Is my payment secure?
Yes. Payments are handled through secure third-party payment providers using standard checkout security measures.